In this episode of ’74PODCAST Series “How Can We All Make it into the Future?”, the vice president of brand experience with EDITION Hotels and the founder of A Hotel Life Ben Pundole talks to luxury travel writer Jordan Bishop about how the hospitality business is affected by the pandemic and what kind of changes we will see.
“I think with the rise of social media, people across the world have been exposed to certainly different types of travel, different types of community, architecture, design, experience digitally. So there are some very smart, well rounded guests out there who undoubtedly would be beneficial to have working with the design teams, with the architecture teams, with the food and beverage teams. Let’s ask the guests what they want for the first time. I love this idea.” – Ben Pundole